When it comes to internet orders, the shipping costs can be the deciding factor. There is nothing more frustrating than paying a higher shipping cost than the item is worth. Therefore, we allow for both United Parcel Service (UPS) and United States Postal Service (USPS). From our experience, for small orders, the USPS has the lowest shipping costs. We will do our best to make sure that small orders have a low shipping cost, to make things less expensive for you.
We also value your time, and will do our best to ensure that your package is sent in a timely manner. This means that all orders are shipped on the same day or next business day after the order is complete. We want you to have your product in your hands as quickly as possible.
We apologize, but for the time being we only ship to the United States. We currently do not offer international shipping, but do have a desire to do so in the future.
For our foreign community members: Feel free to make use of other aspects of Survival-Pax. We will make an announcement if we begin to offer international shipping.
We want to make sure that your purchasing experience is a good one. With that in mind, we have in place a 30-day return policy. The 30-day return policy is good for 30 days from the time that you received the product. Returned items must be returned in NEW condition, in the original packaging with all the original contents included as well as any promotional materials that were sent (free hats, shirts, items). This means that the product cannot be opened, tested or broken (unless it was defective upon arrival) if it is to be returned. We will NOT accept returns on batteries, cordage, food and first-aid items.
The return shipping charges are the responsibility of the customer unless the item received was incorrect, defective or broken upon arrival.
We do not charge a restocking fee on all items returned in this way. In order to keep our prices as low as possible, we will not accept returns for products which are used or opened (unless the item was defective upon arrival), as we would have to cover the costs of that item, passing on the costs to you as higher product costs. Rest assured, however, that we will deal with you fairly and honestly, we just ask that you also do your part.
For products that require repair/replacement beyond the 30-day return window, please contact the manufacturer. From our experience, quality manufacturers are usually eager to repair/replace a defective product. We do our best to only carry products made by quality manufacturers.
Setting up a return request is quick and easy. Instructions can be found on the Returns: How-to page. Returns will only be accepted once this form has been complete. After the form has been completed, our friendly staff will email you with further instructions.
Do not send in a returned product unless instructed to do so by our staff.
As always, if you have any questions, feel free to Contact Us or give us a call at (847) 305-3779 and we will do our best to help you.
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!